Terms of Service

Terms of Service

Last updated: November 2026

Important Notice

This website is a travel guide. It is not a booking platform and does not run tours. Bookings made through the links and booking widgets on this site are made with GetYourGuide and Viator, which issue your confirmation and handle payment, changes and cancellations together with the tour operator. Hotel searches open Expedia through Stay22; any room is booked with Expedia. Some links on this site are affiliate links: tour links go to GetYourGuide and Viator, and hotel links go to Expedia through Stay22. If you book through one of them we may earn a commission, and the price you pay is the same. We help you choose a boat trip, but we do not sell or operate any tour ourselves. Every trip is run by a local operator, and the operator’s name appears on each listing.

By following a booking link you leave this site; the booking is made with GetYourGuide, Viator or Expedia under that platform’s terms and the operator’s.

Bookings & Payment

  • Bookings are processed and fulfilled by the platform you choose (GetYourGuide or Viator) and by the tour operator; hotel bookings by Expedia.
  • By completing a booking, you agree to that platform’s terms and the operator’s policies: GetYourGuide General Terms and Conditions, Viator Terms of Use.
  • Booking confirmations and vouchers are issued by the platform you booked with.

Cancellation & Refund Policy

Cancellation terms are set by the platform and the operator and are shown on each listing before you pay.

To cancel or modify a booking: contact the platform you booked with, using the details in your booking confirmation email.

Prices Shown on This Site

Prices, ratings and review counts on this site are copied from the listings, with the month they were checked next to them. A figure here in US dollars is the platform’s price at the time it was read. Operators change prices by season and by date. The price you pay is the one the platform shows at checkout.

Tour Operator Responsibility

  • The tour operator (not this website) is solely responsible for:

    • Running the trip safely and as described
    • The boat, the skipper, the guides and crew, any drinks or snacks, and any fees included in a trip
    • Changes to the route, the time at sea and the stops, and cancellations
    • Passenger safety and insurance
    • Handling complaints or problems during the trip

  • When the sea state or the weather gets in the way, the operator may move a trip to another time or day, shorten it or cancel on the day. Refund or new-date options follow the terms shown on the listing you booked.

Liability & Disclaimer

  • This website is a travel guide that refers you to GetYourGuide, Viator and Expedia. We are not liable for:

    • Tour quality, safety, or the accuracy of descriptions
    • Personal injury, illness, loss, or damage during a trip
    • Cancellations, delays, or changes made by operators
    • Disputes between customers and operators

  • Whale watching means time on the open Atlantic, where the sea can be rough and a fast boat can be wet and bumpy. Tell the operator about medical conditions, pregnancy, back problems, seasickness and mobility when you book. Everyone takes part at their own risk and must follow the crew’s instructions, keep to the check-in times, and keep to the rules that protect whales and dolphins.

  • The operator’s own liability terms apply as stated in its booking conditions.

Intellectual Property

Tour titles, descriptions, images and prices come from GetYourGuide, Viator and the tour operators. All trademarks and content belong to their respective owners.

Changes to Terms

We may update these terms periodically. Continued use of this site constitutes acceptance of updated terms.

Contact

Need to cancel or change a booking? Open your GetYourGuide or Viator confirmation email and use Manage booking, or log in at getyourguide.com or viator.com with the email you booked with. We can’t see or cancel bookings.

For booking-related questions, contact GetYourGuide or Viator customer service via your booking confirmation.

For website inquiries: info@bestwhalewatchingmadeira.com